Shipping policy

Last Updated: May 12, 2026

Thank you for visiting and shopping at UrbanGridi. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email (Contact@UrbanGridi.shop).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We ship all orders from our fulfillment center in Sealy, Texas.

Domestic Shipping (United States)

Shipping Method	Order Value / Weight	Estimated Delivery Time	Price
Economy	$50.00 and up	5-8 Business Days	FREE
Economy	0lb–5lb	5-8 Business Days	$4.90
Economy	5lb–70lb	5-8 Business Days	$19.90
Standard	0lb–1lb	3-4 Business Days	$6.90

International Shipping

We ship to Albania, Algeria, Andorra, and over 185 other countries.

Shipping Method	Order Value	Estimated Delivery Time	Price
Economy International	$5.00 and up	5-8 Business Days	FREE
Economy International	Under $5.00	5-8 Business Days	$5.00

Expedited International: Real-time calculated rates are available at checkout via DHL Express Worldwide and FedEx International Connect Plus®.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

UrbanGridi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For our expedited services (DHL/FedEx), prepaid duties may be supported and calculated at checkout where applicable.

5. Damages

If you receive your order damaged, please contact us immediately at Contact@UrbanGridi.shop or call +1 (979) 637-6320. Please save all packaging materials and damaged goods before filing a claim.