Inventory Policy
Last Updated: May 12, 2026
At UrbanGridi, we strive to maintain accurate stock levels to ensure your orders are processed and shipped as quickly as possible. This policy outlines how we manage inventory and what happens in the event of stock discrepancies.
1. Stock Availability All orders are subject to product availability. While we work hard to ensure that the inventory levels displayed on UrbanGridi.shop are accurate and up-to-date, high demand or technical synchronization delays may occasionally result in an item being listed as available when it is out of stock.
2. Fulfillment Location All inventory is stored and fulfilled directly from our shop location: UrbanGridi 753 N Fowlkes St Sealy, Texas 77474 United States
3. Out-of-Stock Items In the rare event that an item you ordered is out of stock, we will take the following actions:
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Notification: We will contact you via email at the address provided during checkout within 1–2 business days.
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Options: You will be given the choice to wait for the item to be restocked, exchange the item for a similar product, or receive a full refund to your original payment method.
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Partial Shipments: If your order contains multiple items and one is out of stock, we may ship the available items first and follow up with the remaining item once it is available, or issue a refund for the missing portion.
4. Backorders If we offer backorders for specific products, the estimated shipping date will be clearly noted on the product page. Please note that these dates are estimates and may be subject to change based on carrier or supply chain delays.
5. Inventory Accuracy & Pricing We reserve the right to cancel orders arising from pricing or inventory errors. If your order is cancelled due to an inventory error, a full refund will be issued immediately.
6. Contact Information If you have questions regarding the availability of a specific product or the status of your order, please reach out to our team:
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Email: Contact@UrbanGridi.shop
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Phone: +1 (979) 637-6320