Payment Policy

Last Updated: May 12, 2026

At UrbanGridi, we aim to provide a secure and seamless shopping experience. This policy outlines the payment methods we accept, our security protocols, and billing terms.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure convenience for our domestic and international customers:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

  • International Payments: All major international credit cards are accepted.

2. Secure Transactions

Your security is our top priority.

  • Encryption: Our store is powered by Shopify, which is Level 1 PCI DSS compliant. All your payment data is encrypted using Secure Sockets Layer (SSL) technology.

  • Data Privacy: We do not store your full credit card information on our servers. Payment details are processed directly through our secure payment gateways.

3. Order Authorization & Billing

  • Payment Timing: Your payment method will be charged at the time you place your order.

  • Verification: To prevent fraud, all orders are subject to verification. If we detect a discrepancy between your billing and shipping information, we may contact you for further verification before processing the order.

  • Currency: All transactions are processed in USD (U.S. Dollars). For international customers, your bank or card issuer will determine the exchange rate at the time of purchase.

4. Shipping & Taxes

  • Sales Tax: Sales tax is applied to orders where applicable by law, based on the shipping destination.

  • International Duties: For international orders, any customs duties or import taxes are the responsibility of the customer unless specified otherwise at checkout.

5. Billing Information

Charges on your statement will appear as UrbanGridi. Our business and billing address is: UrbanGridi 753 N Fowlkes St

Sealy, Texas 77474

United States

6. Payment Issues

If your payment is declined or you encounter an error during checkout, please:

  • Verify that your billing address matches the information on file with your bank.

  • Check that your card is authorized for online and international purchases (if applicable).

  • Contact your bank or card issuer for further assistance.

7. Contact Us

For questions regarding payments, billing errors, or if you need a copy of your invoice, please reach out to our support team:

  • Email: Contact@UrbanGridi.shop

  • Phone: +1 (979) 637-6320