Privacy policy

Last Updated: May 12, 2026

This Privacy Policy describes how UrbanGridi (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from UrbanGridi.shop (the "Site") or otherwise communicate with us (collectively, the "Services").

1. Personal Information We Collect

To provide the Services, we collect personal information about you from various sources:

  • Information You Provide Directly: Contact details (name, email, phone number), shipping address, billing address, and payment information (processed securely through Shopify and our payment gateways).

  • Information Collected Automatically: When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, and information about how you interact with the Site via cookies and similar technologies.

  • Information from Third Parties: We may receive information from shipping partners (e.g., DHL, FedEx) to provide tracking updates.

2. How We Use Your Personal Information

We use your personal information to provide you with our Services, which includes:

  • Fulfilling Orders: Processing payments, arranging for shipping from our Sealy, Texas location, and providing you with invoices and order confirmations.

  • Communication: Responding to your inquiries via Contact@UrbanGridi.shop and sending service-related notifications.

  • Marketing: Providing you with information or advertising relating to our products or services (where you have opted in).

  • Fraud Prevention: Screening orders for potential risk or fraud.

3. Sharing Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Shipping Carriers: We share details with carriers like DHL Express and FedEx to ensure your domestic and international orders reach you.

  • Compliance with Law: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

4. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the information we hold about you.

  • Correction: The right to request that we correct any inaccurate information.

  • Deletion: The right to request that we delete your personal information.

  • Withdrawal of Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.

5. Cookies

We use cookies to power and improve our Site (including to remember your actions and preferences) and to run analytics. Most browsers automatically accept cookies, but you can choose to set your browser to remove or reject cookies through your browser controls.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

8. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Email: Contact@UrbanGridi.shop

Phone: +1 (979) 637-6320

Address: UrbanGridi, 753 N Fowlkes St, Sealy, Texas 77474, United States